Refund & Returns Policy

Eligibility

• Items must be in new condition, unworn, unwashed, with original tags and packaging intact.
• Footwear (if applicable) must be returned with the original box in a protective outer box.
• Include all accessories that came with the item (extra laces, stickers, tags, bags, etc.).
• Proof of purchase (order number or receipt) is required.

Return window

• Returns accepted within 30 days of delivery.
• Items marked Final Sale are not eligible (see below).
• Holiday orders (Nov 1–Dec 31) can be returned through Jan 15.

Non‑returnable items

• Final Sale items, gift cards, and mystery boxes.
• Undergarments/socks once opened, face masks, and hygiene-related items.
• Items showing wear, odor, wash, or missing tags/packaging.
• Customized or altered items.

How to start a return

1. Email [email protected] with your order number, reason, and photos (if applicable), or click “Start a return.”
2. US customers: we can provide a prepaid label. International customers: use a trackable service.
3. Pack items securely. Do not ship shoe boxes or product packaging as the outer shipping box.
4. Drop off within 7 days of RMA approval.

Exchanges

• One free exchange (US) per order for size/color when available.
• We hold exchange inventory for 7 days after RMA approval.
• If the requested item is unavailable, we will issue a refund or store credit per your preference.

Refunds & processing

• Refunds are issued to the original payment method.
• Processing time: 3–5 business days after the return is delivered to our facility.
• Original shipping fees are non‑refundable unless we made an error.
• Store credit is available upon request and does not expire for 24 months.

Return shipping costs

• US: use our prepaid label for a flat $9.95 deduction from your refund; exchanges ship free.
• International: customer pays return shipping; duties/taxes are non-refundable. You may be able to reclaim duties locally.
• If the return is due to our error (wrong item, damaged on arrival), we cover return shipping.

Damaged / defective / wrong item

• Contact us within 7 days of delivery with photos of the issue and the shipping box.
• We’ll arrange a replacement, repair, exchange, or refund and provide a prepaid label.

International returns

• Mark the shipment “Return – No Commercial Value.” We’re not responsible for customs charges on returns.
• Use a trackable method and keep your receipt until the refund is complete.

Order cancellations & edits

• We can cancel or edit orders within 60 minutes of purchase during business hours if the order hasn’t shipped.
• After shipment, please initiate a standard return.

Price adjustments

• One-time price adjustment within 7 days of purchase for items that go on sale, if the identical size/color is in stock.
• Not applicable to promo codes, bundles, or Final Sale items.

Refused / undeliverable shipments

• Refused or undeliverable packages are subject to round‑trip shipping and a $10 handling fee.

Packaging & condition checks

• All returns undergo condition and authenticity checks upon receipt.
• Securely pack items to avoid damage in transit. Include all tags, polybags, and branded packaging.

Restocking fees

• No restocking fee for items meeting our return conditions.
• Partial refunds may apply if packaging is missing or the item shows signs of wear.

100% authenticity guarantee

If any item you purchase is deemed inauthentic by a recognized third‑party authenticator, we will issue a full refund including return shipping.

Gifts & store credit

• Gift returns are eligible for store credit to the recipient with proof of purchase.
• Store credit is valid for 24 months from the issue date.

Holiday returns

Orders placed Nov 1–Dec 31 qualify for extended returns through Jan 15. Standard return conditions apply.

Return address & support

Email: [email protected]

Phone: +1-555-742-8934